1Who We Are
LuckPKR is an online betting and gaming platform operated for Pakistani players. When we refer to "LuckPKR", "we", "us" or "our" in this Privacy Policy, we mean the entity that operates the LuckPKR platform at luckpkr.ws and all associated services. LuckPKR is the data controller for the personal information that Pakistani players provide when registering, depositing, placing bets or otherwise using any part of the LuckPKR platform.
This Privacy Policy applies to all personal data collected through the LuckPKR website, mobile experience, customer support channels and any other LuckPKR service. By registering a LuckPKR account and using the platform, you acknowledge that you have read and understood how we handle your personal data as described in this policy.
Questions about privacy? Contact the LuckPKR privacy team at support@luckpkr.ws. We aim to respond to all privacy-related enquiries within 5 business days.
2Personal Data We Collect
LuckPKR collects only the personal data that is necessary to provide you with a functioning, safe and compliant betting platform. The following table summarises what we collect and why:
| Category | Data Collected | Purpose |
|---|---|---|
| Identity | Full name, date of birth, CNIC number | Age verification, KYC compliance, fraud prevention |
| Contact | Pakistani mobile number, email address | Account verification, support, notifications |
| Financial | Easypaisa / JazzCash account reference, bank account details (for IBFT), transaction history | Processing deposits and withdrawals, anti-money-laundering compliance |
| Technical | IP address, device type, browser type, operating system, session duration | Security, fraud detection, platform optimisation |
| Behavioural | Games played, bets placed, betting history, session activity | Platform improvement, responsible gaming monitoring, personalisation |
| Verification | CNIC image, selfie with document (when requested) | Identity verification for withdrawals and compliance |
LuckPKR does not collect sensitive personal data such as biometric data, health records, religious beliefs or political opinions. We do not require or store full Visa/Mastercard card numbers — card payments are processed through tokenised third-party payment gateways.
3How We Collect Your Data
LuckPKR collects personal data through the following channels:
- Registration: When you create a LuckPKR account you voluntarily provide your name, mobile number, email address and date of birth.
- Identity Verification: When LuckPKR requests KYC documents — such as a CNIC copy or selfie — you provide these directly through the secure upload feature in your account settings.
- Deposits and Withdrawals: When you add funds or request a withdrawal, LuckPKR receives transaction reference data from your payment provider (Easypaisa, JazzCash, your bank etc.).
- Platform Activity: As you use LuckPKR — browsing markets, placing bets, playing crash games — our servers automatically log technical data including your IP address, device information and activity timestamps.
- Customer Support: If you contact LuckPKR support via live chat or email, the content of your communications and any attachments you send are retained as part of your support record.
- Cookies and Tracking Technologies: LuckPKR uses cookies and similar technologies to remember your session, prevent fraud and understand how the platform is used. See Section 6 for full details.
LuckPKR does not purchase personal data from third-party data brokers or compile profiles from data sources unrelated to your direct use of the platform.
4Why We Use Your Personal Data
LuckPKR uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described below without obtaining your explicit consent first.
- To operate your account: Processing your registration, verifying your identity, enabling you to log in, place bets and manage your LuckPKR balance.
- To process payments: Facilitating deposits from your Easypaisa, JazzCash or bank account and processing withdrawals back to your registered payment method.
- To meet legal and compliance obligations: Verifying your age (18+), conducting anti-money-laundering checks, maintaining records required by applicable regulations and responding to lawful requests from authorities.
- For fraud prevention and security: Monitoring account activity, IP addresses and transaction patterns to detect and prevent fraud, unauthorised access and prohibited conduct as defined in our Terms and Conditions.
- To support responsible gaming: Monitoring betting patterns that may indicate problem gambling behaviour and ensuring that players who have set limits or requested exclusion are protected accordingly.
- To improve the LuckPKR platform: Analysing aggregated, anonymised usage data to understand how Pakistani players use LuckPKR and to improve the product — fixing bugs, optimising performance and building better features.
- To communicate with you: Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts) and — where you have opted in — promotional communications about LuckPKR offers.
Legal Basis: LuckPKR processes your personal data on the basis of contractual necessity (to provide the service you signed up for), legal obligation (KYC, AML compliance) and legitimate interests (fraud prevention, platform security, responsible gaming). Promotional communications are sent only on the basis of your explicit consent.
5Who We Share Your Data With
LuckPKR does not sell or trade your personal data. We share it only with carefully selected third-party service providers who help us operate the platform, and only to the extent necessary for those providers to perform their specific function. All third-party data processors are contractually bound to protect your data and to use it only for the purpose for which it was shared.
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and card payment gateway providers receive the transaction data necessary to process your deposits and withdrawals. They do not receive your betting history or any data unrelated to the specific transaction.
- Identity verification providers: When LuckPKR carries out KYC checks, your identity documents may be processed by a certified third-party verification service. These providers are bound by strict data protection obligations.
- Fraud prevention services: LuckPKR uses specialist fraud detection tools that receive device fingerprint and IP data to identify suspicious activity. No unnecessary personal information is shared with these services.
- IT and infrastructure providers: LuckPKR's hosting, database and security infrastructure providers may have limited access to technical data in the course of maintaining and operating our servers.
- Regulatory and law enforcement authorities: LuckPKR will disclose personal data when required to do so by law, by court order or when reasonably necessary to cooperate with a legitimate regulatory investigation.
No Marketing Data Sales: LuckPKR will never share your personal data with advertisers, marketing agencies or data aggregators for the purpose of targeting you with third-party advertisements. Your LuckPKR data stays within the LuckPKR ecosystem.
6Cookies and Tracking Technologies
LuckPKR uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how it is used. Here is a breakdown of the types of cookies LuckPKR uses:
- Essential cookies: These are necessary for the LuckPKR platform to function. They maintain your login session, remember your account preferences and ensure the betting interface operates correctly. These cannot be disabled without breaking core platform functionality.
- Security cookies: Used to detect fraudulent activity, prevent unauthorised access and enforce session security. These protect both LuckPKR and you as the account holder.
- Analytics cookies: LuckPKR uses anonymised analytics data to understand how players navigate the platform — which pages are most visited, where players encounter friction and how the mobile experience compares to desktop. This data is aggregated and never associated with individual player identities.
- Preference cookies: These remember your platform settings — for example, your preferred language or notification preferences — so you do not have to re-enter them every time you log in to LuckPKR.
You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies will affect the functionality of your LuckPKR account. LuckPKR does not use third-party advertising or retargeting cookies.
7Data Storage and Security
LuckPKR takes the security of your personal data seriously. All data stored on LuckPKR's servers is protected using the following measures:
- Encryption in transit: All data transferred between your device and LuckPKR's servers is encrypted using TLS (Transport Layer Security). You should always see HTTPS in your browser address bar when using LuckPKR.
- Encryption at rest: Personal data stored in LuckPKR's databases — including your identity documents and payment references — is encrypted at rest using AES-256 encryption.
- Payment tokenisation: LuckPKR does not store full card numbers or raw mobile wallet credentials. Payment details are handled through tokenised payment gateways, meaning LuckPKR never holds the sensitive numbers themselves.
- Access controls: Internal access to personal data within LuckPKR is restricted on a need-to-know basis. Staff members can only access the player data that is necessary for their specific role. All access is logged and audited.
- Two-factor authentication: LuckPKR offers two-factor authentication on player accounts and enforces it for all internal staff access to player data systems.
- Regular security reviews: LuckPKR conducts periodic security assessments of its data storage and processing systems to identify and address any vulnerabilities before they can be exploited.
While LuckPKR takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. If you suspect your LuckPKR account has been compromised, contact support@luckpkr.ws immediately and we will investigate and take action.
8How Long We Keep Your Data
LuckPKR retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law and regulation. The following retention periods apply:
- Active account data: While your LuckPKR account remains open and active, all associated personal data is retained to provide the service and meet our compliance obligations.
- Financial records: Transaction records, deposit and withdrawal history, and related financial data are retained for a minimum of 5 years after a transaction, as required by anti-money-laundering regulations applicable to payment processing in Pakistan.
- Identity verification documents: KYC documents (CNIC copies, selfies) are retained for a minimum of 5 years from the date of verification or account closure, whichever is later, to meet regulatory requirements.
- Support communications: Records of interactions with LuckPKR customer support are retained for 2 years from the date of the interaction.
- Closed accounts: When you close your LuckPKR account, most personal data is deleted or anonymised within 90 days, subject to the above retention obligations for financial and verification records.
- Technical and analytical data: Anonymised analytics data may be retained indefinitely as it is not associated with individual identities. IP address logs are deleted after 12 months.
After the applicable retention period expires, LuckPKR securely deletes or anonymises your personal data so that it can no longer be associated with you.
9Your Privacy Rights
As a LuckPKR player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@luckpkr.ws and our team will respond within 5 business days.
Right of Access
Request a copy of all personal data LuckPKR holds about you. We will provide a full data export within 5 business days of a verified request.
Right to Rectification
If any personal data LuckPKR holds about you is inaccurate or out of date, you have the right to have it corrected. Update directly in your account settings or contact support.
Right to Erasure
Request deletion of your personal data where LuckPKR no longer has a legal basis to retain it. Note that financial and KYC records must be retained for regulatory compliance periods.
Right to Restrict Processing
Ask LuckPKR to pause processing of your personal data in specific circumstances — for example, while you contest the accuracy of information we hold about you.
Right to Data Portability
Receive your personal data in a structured, commonly used format (CSV or JSON) so that you can transfer it to another service if you choose.
Right to Object
Object to LuckPKR processing your data for direct marketing purposes at any time. You can opt out of marketing emails directly from any email we send or by contacting support.
LuckPKR will not discriminate against you for exercising any of these rights. Exercising your privacy rights will not result in your account being closed, your bets being voided or your access being restricted — unless the nature of your request (for example, a deletion request for active account data) makes it technically impossible to continue providing the service.
10Children's Privacy
LuckPKR is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm their age, and we conduct identity verification checks that include confirming date of birth against CNIC records.
If LuckPKR becomes aware that a person under 18 has registered and provided personal data, that account will be closed immediately, all personal data associated with the account will be deleted without undue delay, and any funds held will be returned to the source payment method after verification.
Parent or Guardian? If you believe a minor has registered on LuckPKR, please contact us immediately at support@luckpkr.ws with details. We will investigate and act swiftly to close the account and delete all associated data.
11Marketing Communications
LuckPKR may send you promotional communications about new games, special offers, bonuses and platform updates — but only if you have opted in to receiving these messages. We use the following channels for marketing communications:
- Email: Promotional emails to your registered email address, sent only with your consent.
- SMS: Occasional offer notifications to your registered Pakistani mobile number, sent only with your consent.
- In-platform notifications: Messages displayed within your LuckPKR account when you are logged in. These can be managed from your account notification settings.
LuckPKR will never send spam. You can opt out of any marketing communication at any time by clicking the unsubscribe link at the bottom of any promotional email, by adjusting your notification preferences in your LuckPKR account settings, or by contacting support@luckpkr.ws with an opt-out request. Opting out of marketing will not affect transactional communications — you will still receive important account notifications such as deposit confirmations, withdrawal alerts and security messages.
LuckPKR does not share your contact details with third-party marketers for the purpose of sending you advertising from other companies.
12Changes to This Privacy Policy
LuckPKR may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, changes in applicable law or other relevant developments. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
When we make material changes — changes that significantly affect how we collect, use or share your personal data — we will notify you proactively by sending an email to your registered address and/or displaying a prominent notice within your LuckPKR account the next time you log in. Minor changes such as typographical corrections or clarifications of existing practices may be made without separate notification.
We recommend reviewing this Privacy Policy periodically. Continued use of LuckPKR after a revised policy has been published and notified to you constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data.
13Contact and Complaints
If you have any questions, concerns or complaints about how LuckPKR handles your personal data, please contact us using the details below. We take all privacy enquiries seriously and will respond within 5 business days.
- Email: support@luckpkr.ws
- Subject line for privacy requests: "Privacy Request – [Your Account Username]"
- Live Chat: Available within your LuckPKR account when logged in
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. LuckPKR commits to cooperating fully with any regulatory investigation into our data practices.
For general questions about the platform, account rules or responsible gaming tools, please see our FAQ page, our Terms and Conditions page or our Responsible Gaming page.